Just as making the right first impression is important for a receptionist, it is equally so for a switchboard or helpdesk operator.
PORTICO manages this service for a number of our clients and great emphasis is placed on training and monitoring the team's performance.
Detailed service level agreements are put in place to cover areas such as response times, adherence to company scripts, and call handling times. Detailed statistics can then be produced for our clients to monitor performance.
